Booking & Privacy Policy

Our Very Important

Esna Luxury Maldives’ Booking & Privacy Policy

As a leading international hospitality and leisure operator, it is Esna Luxury Maldives’ mission to deliver excellent service and satisfaction to all of our guests, as well as respect their privacy. To ensure that your personal information is protected and handled appropriately we have prepared this Privacy Policy to inform you of our method to manage your personal information which we obtain through the registration card and the online booking process. Please take a moment to thoroughly read the sections below.

Booking Policy

The following terms and conditions of Esna Luxury Maldives’ Booking Policy apply to each booking you make with Esna Luxury Maldives.

Esna Luxury Maldives strives to ensure the accuracy of the information on our website and in our promotional materials. The following Booking Policy sets out the basis of your contract with Esna Luxury Maldives. Please read them carefully. They set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have taken the opportunity to read and accept these terms and conditions.

‘Festive Season’ in the Maldives

During ‘Peak Season’ (23rd December to 9th January), prices are normally higher than the rest of the season. There will also be additional fees for items such as Christmas Galas and New Year’s Eve Gala Dinners in addition to the accommodation package. Because it is the busiest season of the year, we strongly recommended that rooms should be booked in advance (minimum of 121 days), to avoid disappointment. The ‘Low Season’ usually runs from May to October.

Check In and Check Out

The standard time for check-in at resorts is 14:00 hrs. (2pm) and checkout time is at 12:00 noon. Should you wish to arrange an early check-in or late checkout, please let us know so that we can make the request. Alternatively, you can request an early check-in upon arrival and/or a late check-out on the day of your departure directly at the resort, which is subject to availability. If the resort is unable to comply with your request, they can often offer day rooms or access to day amenities such as bathrooms for showers and changing. There may be additional charges.

Payment Policy

The table below shows general cancellation and amendment policy applicable to most resorts. However, due to the diverse and unique policy of each resort, some may have stricter policy. Please check with your Travel Consultant on the actual cancellation and amendment policy of your chosen resort.

Low /Shoulder Season (May – September)


Confirmed bookings 46 days and more prior to arrival	25% Deposit	Remaining balance due 45 days prior to arrival

High / Peak Season (October – November / February – April)


Confirmed bookings 61 and more days prior to arrival	25% Deposit	Remaining balance due 60 days prior to arrival

Festive Season (December – January)


Confirmed bookings 121 and more days prior to arrival	50% Deposit	Remaining balance due 120 days prior to arrival

Types of Payment

As outlined in our Payment Policy, we require an advance payment before we can process your booking. Our Finance Department will issue you with a receipt once the payment is verified and accepted. We are happy to accept several modes of payment:

Bank Wire: It will take 3 – 7 working days to process the payment. Any bank charges must be borne by the customer.
Payment by Visa, MasterCard or American Express: You have the option of making a payment through our secure payment gateway platform with the Bank of Maldives. Your payment will be verified immediately, and as such, your reservation will be processed straight away. Your personal quote is typically inclusive of any applicable card-processing fees, unless otherwise indicated.

Amendment/Cancellation Policy

Low /Shoulder Season (May – September)


Cancelation/ Amendment Received	45 days and more prior to arrival	US$ 350 Cancelation/Consultancy Fee and incurred bank charges or credit card processing fee
Cancelation/ Amendment Received	44 to 0 days prior to arrival	Non- Refundable / 100% Payable

High /Peak Season (October – November / February – April)


Cancelation/ Received	60 days and more prior to arrival	US$ 350 Cancelation/Consultancy Fee and incurred bank charges or credit card processing fee
Cancelation/ Amendment Received	59 to 0 days prior to arrival	Non- Refundable / 100% Payable

Festive Season (December – January)


Cancelation/ Amendment Received	120 days and more prior to arrival	US$ 350 Cancelation/Consultancy Fee and incurred bank charges or credit card processing fee
Cancelation/ Amendment Received	119 to 0 days prior to arrival	Non- Refundable / 100% Payable

Privacy Policy

At Esna Luxury Maldives, your privacy is of the utmost importance to us.

As a professional organisation operating to the highest possible standards, we greatly respect the privacy of our valued guests and we are committed to offering you peace of mind.

What information do we collect?

When you register on the Esna Luxury Maldives website, you will be asked to enter your email address. You may, however, browse our site without registering. When you make your booking, it is necessary for us to collect personal and financial information from you.

What do we use your information for?

Your personal and financial information will not be disclosed or handed over to any other entity for any reason, unless we obtain your consent to do so, or if we are required to disclose the information by law. We only collect information by lawful and fair means, and where appropriate, with your consent or knowledge. We are also happy to make available to guests, further information about our policies and practices relating to the management of personal information.

How do we protect your information?

To safeguard your personal and financial information we have implemented a number of security measures. We offer all our guests a secure server for any data transactions. All booking information is transmitted via Secure Socket Layer (SSL) technology and encrypted. Following a transaction, your private information (such as credit card details, passport numbers and other financial details) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer through your web browser. If you accept the cookie, it enables the website or service provider’s systems to recognize your web browser and remember certain information.

We use cookies to compile aggregate data about website traffic and website interaction so that we can offer a better website experience for customers in the future. We may contact third-party service providers to assist us in better understanding the data. These service providers are not permitted to use this information except to help us to improve our business and services.

Children Online Privacy Protection Act Compliance

‘Esna Luxury Maldives’ is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed at people who are at least 13 years old or older.

Contacting Us

Esna Luxury Maldives is committed to operating according to the aforementioned principles. If you have any questions regarding our Privacy Policy, you may contact us by clicking here.